Getting Started | Affiliate Queries 6

• How to Become an Affiliate?
• How to Refer a Friend?
• When Do I Get Paid My Affiliate Commission?
• Affiliate Campaigns
• How do I Withdraw Affiliate Commission?

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Getting Started | Taking Flight on Your Trading Journey 14

• Setting up your Account
• How to Sign-Up to Our Platform
• How to Activate Two-Factor Authentication (2FA) With an Authenticator App on Desktop
• How to Activate Two-Factor Authentication (2FA) via SMS
• How to Verify your Account

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Getting Started | General Queries 9

• What Is Two-Factor Authentication? (2FA)
• Age Requirement to Create an Account
• Account Verification Email Not Received?
• Where Are We located?
• Proof Of Identity Documents Accepted For Identity Verification

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Communication | E-mail Related Issues 7

• How to safelist our emails in your Gmail account
• How to safelist our emails in your Outlook account
• How to safelist our emails in your Yahoo account.
• How to safelist our emails in your Protonmail account
• How to safelist our emails in your Zoho account

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Account | Promotions 1

• How to Download and Join our Telegram Channel

Getting Started | Corporate and Account Information 2

• Creating a Corporate Account
• Documents Needed To Open A Corporate Account

Account | General Queries 15

• How to Locate your Support Pin
• How To Update or Verify your Phone Number
• Phone Number Not Being Accepted?
• Where to Upload Additional Documents
• How Long does Identity Verification Take?

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Account | Security 16

• How To Enable Two-Factor Authentication (2FA) using an Authenticator App
• How To Enable Two-Factor Authentication (2FA) via SMS method
• How To Enable Two-Factor Authentication (2FA) On Mobile
• How to Disable your Two-Factor Authentication (2FA) using the Authenticator App
• How to Disable the SMS Two-Factor Authentication (2FA)

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Crypto | General Queries 5

• Available Deposit Methods
• Available Withdrawal Methods
• Available Currency Wallets
• Are Payments by Cheques Accepted?
• Deposit Status

Crypto | Deposits 15

• Minimum and Maximum Deposit Amounts
• How to Fund your Account
• How to Fund your Account via Bitcoin
• SECONDARY - How to Purchase Bitcoin with your Credit/Debit card
• How Long till your Deposit is Credited to your Account

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Crypto | Withdrawals 6

• Minimum and Maximum Withdrawal Amounts
• How to Withdraw your Funds via Bitcoin or USDT (TRC20/ERC20)
• How Long till your Withdrawal is Received
• How to Cancel a Withdrawal Request
• My Withdrawal Hasn't hit my Account yet

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Crypto | Charges/Fees 6

• Deposit and Withdrawal Fees
• Commission Fees
• Long and Short Swap Fees
• Inactivity Fees
• Commissions on Crosses, Majors, and Exotic Instruments

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Trading | General Queries 15

• Trading Platform Server Details
• Issues finding the Server on Mobile App
• Where to Locate your MetaTrader Login Details
• Reasons Why you May be Unable to Connect to MT4
• How to Trade on Web Trader

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Trading | MetaTrader 13

• Market Opening Times on MetaTrader
• Customizing MetaTrader Charts
• Viewing the Full Details of an Instrument
• How to Delete your Account In MetaTrader
• How Do I Enable or Remove One Click Trading?

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Trading | Trading 10

• HM | Pairs Leverage Options
• HM | Unable to Open a Trade
• HM | Locating the Commission on MetaTrader
• HM | Can I Execute a Trade if I deposit less than $50?
• HM | Margin Calls and Stop Out Levels

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TradeLocker | General Information 15

• How to Create a TradeLocker Account
• How to login to my TradeLocker Account
• Can I switch between multiple accounts on TradeLocker?
• How do I Search for a Pairs/Symbols on TradeLocker?
• How to Trade With Pro/Var/Mini Forex Pairs on TradeLocker

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PAMM Accounts | Generic Information 15

• What is a PAMM Account?
• How do PAMM accounts work?
• Investor Definition
• Money Manager Definition
• Pool of Funds Definition

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PAMM Accounts | Investors Portal 12

• How can I create an Investor Account
• How to Join an Investment Fund
• How can I Withdraw from a Fund as an Investor?
• How to set an Auto-Close Stop Loss as an Investor
• How to Create a Trade Report as an Investor with a Money Manager

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PAMM Accounts | Money Managers Portal 21

• How to Create a PAMM Manager Account
• How to Accept Investments for the Fund
• Public and Private Funds
• How to Stop a PAMM Fund
• How many PAMM Manager Accounts can I Open

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Hive Markets Funded Account Challenge 13

• What Does the New Challenge Involve?
• How Do I Start the Challenge?
• How to view your progress on the Challenge Dashboard?
• Will I Lose My Capital?
• More information about Funded Challenge

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