There are two types of locked statuses. One may be encountered prior to logging in whilst the other may occur whilst logged into your account.

If the error has been encountered prior to logging in, this indicates that you have entered an incorrect password repeatedly. 

Kindly allow 2-5 minutes before your next login attempt. This issue will automatically resolve itself.

If the error has been encountered whilst logged in to your account, this may be due to an internal error with the system.

When this happens, please contact our support team for assistance.