We prioritize your account and funds security, which is why you might be asked to complete a Live Selfie request as an extra protective measure during withdrawals.   

Here is a step-by-step guide on what the Live Selfie request is and how it works: 


Understanding the Live Selfie Request   

The Live Selfie request is a verification tool that ensures your account's safety. It involves swift face recognition to confirm your identity.  


How to Complete the Live Selfie Request to Withdraw Your Funds: 


  • When trying to make a withdrawal, you will receive a notification on your account compelling you to confirm your identity: "Your recent withdrawal request is pending your action: Click here to confirm your identity. 


  • You will receive an email as well with the same instructions. 


  • Click the "Verify" button either on the email or the platform. 


  • Once you select the "Verify" button, the platform will redirect you to a window where you will need to complete the Live Selfie request. 


  • All you need to do is follow the instructions: face the camera, ensure that your face is within the frame, and slowly turn your face around the circle.  


  • Once the Live Selfie request is completed, you will receive a confirmation message: "Your face scan was successful. Continue."   


That’s it! Your withdrawal has passed the Live Selfie request, and now it's on its way.