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Getting Started | General Queries

HM | What Is Two-Factor Authentication? (2FA)
The Two-Factor Authentication or for short (2FA), is integrated as a mandatory process to safeguard your account. When you sign up, you will go th...
Wed, 23 Jun, 2021 at 5:19 PM
HM | Age Requirement to Create an Account
You must be 18 years or over to be eligible to create an account. Applicants to the platform found to be underage, will have their accounts suspended imme...
Wed, 23 Jun, 2021 at 5:21 PM
HM | Account Verification Email Not Received?
You can access this link to re-send the verification e-mail.  Alternatively, click Login from our website and click Verify E-mail. ...
Wed, 23 Jun, 2021 at 5:58 PM
HM | Where Are We located?
We are located in St. Vincent and the Grenadines: Hive Technologies LLC, Beachmont Business Centre 177, Kingstown St. Vincent and the Grenadines. ...
Wed, 23 Jun, 2021 at 5:57 PM
HM | Proof Of Identity Documents Accepted For KYC Verification
Examples of Identification Documents that we accept: National Identity Card Drivers License Residence Documentation Passport Do...
Fri, 6 Aug, 2021 at 7:56 AM
HM | Is Hive Markets Regulated?
We are not regulated yet. Finding the suitable regulation to satisfy and safeguard our clients can take time. Each regulator has its own benefits and di...
Wed, 23 Jun, 2021 at 5:53 PM
HM | How can I reach out to Support?
We currently offer four methods of customer support.  You can start a Live Chat with one of our dedicated agents from our website by accessing the...
Wed, 23 Jun, 2021 at 5:40 PM
HM | What are the Countries Restricted from Trading?
Below is the restricted countries list. If your country is not on the list, you are welcome to create an account with us.  Afghanistan, Botswana, Congo...
Fri, 1 Oct, 2021 at 10:34 AM
HM | Updating your Marketing Email Preferences.
Click/tap Settings. Scroll down to Contact Preferences. Tick or untick the boxes according to the updates you want to receive.  ...
Wed, 23 Jun, 2021 at 5:23 PM