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Getting Started | General Queries

HM | What Is Two-Factor Authentication? (2FA)
Two-Factor Authentication or for short (2FA), is integrated as a mandatory process to safeguard your account. When you sign up, you will go throug...
Mon, 22 May, 2023 at 11:44 AM
HM | Age Requirement to Create an Account
You must be 18 years or over to be eligible to create an account. Applicants to the platform found to be underage, will have their accounts suspended imme...
Wed, 23 Jun, 2021 at 5:21 PM
HM | Account Verification Email Not Received?
You can access this link to resend the verification e-mail.  Alternatively, click Login from our website and click Verify E-mail. T...
Mon, 6 Mar, 2023 at 2:44 PM
HM | Where Are We located?
We are located at: Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Republic of the Marshall Islands MH 96960.
Wed, 10 May, 2023 at 2:36 PM
HM | Proof Of Identity Documents Accepted For Identity Verification
Examples of Identification Documents that we accept: National Identity Card Drivers License Residence Documentation Passport Do...
Thu, 2 Mar, 2023 at 5:50 PM
HM | Proof Of Address Documents Accepted For Identity Verification
Examples of Address Identification Documents that we accept: Bank Statement (Credit Card details may be covered). Utility Bill (Water, Gas, Electric,...
Thu, 2 Mar, 2023 at 5:50 PM
HM | How can I reach out to Support?
We currently offer four methods of customer support.  You can start a Live Chat with one of our dedicated agents from our website by accessing the...
Wed, 23 Jun, 2021 at 5:40 PM
HM | What are the Countries Restricted from Trading?
Below is the restricted countries list. If your country is not on the list, you are welcome to create an account with us.  Afghanistan, Botswana, Congo...
Thu, 18 May, 2023 at 11:07 AM
HM | How to Update your Marketing Email Preferences
Click/tap Settings. Scroll down to Contact Preferences. Tick or untick the boxes according to the updates you want to receive.  ...
Mon, 6 Mar, 2023 at 2:44 PM