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Account | General Queries

HM | How to Locate your Support Pin
When using our Live Chat system, you may be requested to provide your Support Pin. This is a 6 digit code which can be easily found from your Hive Markets a...
Wed, 23 Jun, 2021 at 6:38 PM
HM | How To Update or Verify your Phone Number
Go to the Settings tab. Input your phone number in the field. Ensure that you are using the international format, without the + sign or 00 at the b...
Wed, 23 Jun, 2021 at 11:38 AM
HM | Phone Number Not Being Accepted?
When adding your phone number to your account, it is important to use the international format. Spaces, other characters or extra zeros at the beginning o...
Wed, 23 Jun, 2021 at 6:37 PM
HM | Where to Upload Additional Documents
If you need to upload an additional document, you may do so from the Documents tab. To submit a new document, click on the Documents tab and submit...
Thu, 24 Jun, 2021 at 11:19 AM
HM | How Long does KYC Approval Take?
After submitting your KYC documents, our team may take up to 24 hours to check your documents. If your documents have not been approved or rejected...
Wed, 23 Jun, 2021 at 6:33 PM
HM | How to Change the Leverage on your Live Account?
Your account's leverage can be easily changed whenever you wish. Before doing so, make sure that all of your trades are closed. Go to the Acc...
Wed, 23 Jun, 2021 at 6:30 PM
HM | Internal Transfers
There are 3 different internal transfer types on our platform. If you require a transfer, click on one of the links below. Wallet to MetaTrader - C...
Wed, 23 Jun, 2021 at 6:26 PM
HM | How to Transfer Funds to your Trading Account
To begin trading with your funds, you will need to transfer them to your live account. Go to the Internal Transfer tab. Select the Wallet to MT4 t...
Wed, 23 Jun, 2021 at 6:25 PM
HM | How to Transfer Funds between Wallets
You may transfer between wallets to exchange the currency of your funds. Go to the Internal Transfer tab. Select the Wallet to Wallet transfer typ...
Wed, 23 Jun, 2021 at 6:20 PM
HM | How to Transfer Funds back to your Main Wallet
To withdraw your funds, you will need to transfer them back to your Hive Markets account. Go to the Internal Transfer tab. Select the MT4 to Walle...
Wed, 23 Jun, 2021 at 6:19 PM