Can't find what you were looking for? Submit a ticket

Account | General Queries

How to Delete a Trading Account
You are able to delete live trading accounts just as easily as you can create them! Before proceeding with deleting your live trading account, please b...
Thu, 26 Oct, 2023 at 9:41 AM
How to Resolve your Account's Locked Status
There are two types of locked statuses. One may be encountered prior to logging in whilst the other may occur whilst logged into your account. If th...
Thu, 26 Oct, 2023 at 9:42 AM
Why Were my Documents Rejected?
For us to be able to verify your account, we have a list of guidelines we must follow.  If your documents have been rejected, you will receive an ema...
Thu, 26 Oct, 2023 at 9:42 AM
What are my Trading Account Credentials?
After creating a Live or Demo account, you will receive your Trading platform login details via email. If this email is not found in your inbox, pleas...
Thu, 26 Oct, 2023 at 9:42 AM
How to Change Your Address on Your Hive Markets Account
As you are aware, changing your address directly from your Hive Markets account is not possible for security reasons. Our support staff, however, can help...
Thu, 26 Oct, 2023 at 9:43 AM