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Account | Security

HM | How To Enable Two-Factor Authentication (2FA) using an Authenticator App
Click/Tap Settings.  Click/Tap Enable 2FA with Authenticator App. Scan the QR Code with the Authenticator App.  If you are encountering...
Wed, 23 Jun, 2021 at 5:13 PM
HM | How To Enable Two-Factor Authentication (2FA) via SMS method
Make sure that your phone is verified before going through this process. Click here to see how to verify your phone number.  Once your phone is v...
Wed, 23 Jun, 2021 at 5:18 PM
HM | How to Disable your 2FA using the Authenticator App
2FA is mandatory security feature on your account. You would need to enable it again with another method or another device in order to have all options...
Thu, 24 Jun, 2021 at 9:06 AM
HM | How to Disable the SMS Two-Factor Authentication (2FA)
2FA is mandatory. You would need to enable it again with another method or another device in order to have all options available to use on our platform...
Fri, 25 Jun, 2021 at 4:42 PM
HM | Changing the Method of your Two-Factor Authenticator
In order to change the 2FA method, you would need to disable the existing method that you have set and enable it using the other method. Below you w...
Fri, 25 Jun, 2021 at 5:00 PM
HM | Are My Funds Safe?
All deposits are kept in segregated fund accounts. Funds deposited by clients are held under their name or under the name of Hive Markets for the cl...
Thu, 24 Jun, 2021 at 9:16 AM
HM | How to Reset your Hive Markets Account Password
Go to the login page or click here.  Click on the Reset Password button. Enter the email address which is registered on your account. Click o...
Thu, 24 Jun, 2021 at 9:21 AM
HM | How to Provide a Live Selfie for KYC Verification
Thu, 24 Jun, 2021 at 9:21 AM
HM | How a Selfie with Documents Should be Provided
Thu, 24 Jun, 2021 at 9:22 AM
HM | How to Ensure Online Safety
We recommend the following tips to keep you safe online: Watch out for phishing scams. Secure your internet connection. Set strong passwords. Be c...
Mon, 24 Jan, 2022 at 10:20 AM